Latest trip ratings in from guests on the last 3 trips on the Swell and we hit straight 100’s on NPS!!

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We could not be more proud of the crew on the Swell. This is the first time one of our boats has hit straight 100’s on NPS three trips in a row! So what the heck does NPS mean?? It’s short for “net promoter score” and is a calculation based on how many clients would recommend a business or service to their friends. 0 means that the number of people would recommend that their friends patronize a business is equal to the number of people who would recommend that their friends don’t use a business. It’s a measure used by everyone from Starbucks to Toyota to Disney to Tim Horton’s donuts. A negative score is obviously not very good. A score of 50 or higher is considered very good – ie. half of the people surveyed recommend the business to their friends and nobody would recommend against using that business. A score of 100 is exceptional and statistically unlikely. A hat-trick of 100 three times in a row means that every person surveyed on each of those trips would recommend the Swell to their friends. wwaaaaahhhhoooo. We are proud.

– Captain Mike

Trip Overall Diving Cuisine Cleanliness Captain Mate Divemasters Hostesses Deckhand Engineer Condition NPS Responses
Port Hardy
Apr 19, 2013 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 100 5
Gulf Islands
Apr 11, 2013 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 100 5
Gulf Islands
Apr 4, 2013 4.8 4.3 4.9 4.8 5.0 5.0 5.0 5.0 4.8 4.8 4.8 100 10

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One Response to Latest trip ratings in from guests on the last 3 trips on the Swell and we hit straight 100’s on NPS!!

  1. Jim Soderberg says:

    Was on the 4/19/13 Port Hardy trip, best trip ever

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